SERVICE TERMS • GOOGLE MY BUSINESS SERVICE
Terms of Service
Last updated: 13 October 2026
These terms explain the scope, payment process, delivery commitments and responsibilities for services provided by GBP OPTIMIZATION SERVICES, trading as Google My Business Service, based in Kuala Lumpur, Malaysia. Read them before purchasing and contact us if you need clarification.
Setup Orders
Business review before payment. Team-managed setup and full ownership handover.
Optimization Orders
One month of work after payment and authorized access, followed by a performance report.
On This Page
01
Services and Prices
We provide the following services. Prices are in USD per business profile and cover the agreed professional work.
Google Business Profile Setup — $249
New-profile setup and claiming, with business review before payment and full ownership handover.
Google Business Profile Optimization — $199
Optimization of an active profile you own, one month of work after administrator access, and a performance report.
Setup + Optimization — $399
New-profile setup followed by one month of optimization after successful setup and authorized access.
iGaming GBP Setup — $299
A separately assessed new-profile setup request, with cryptocurrency payment instructions sent after acceptance.
Google Business Profile itself is available from Google at no charge. Our fees pay for our independent setup, optimization and support work; they are not a fee for inclusion in Google Search or Maps.
Existing-profile ownership recovery and recovery of preexisting suspended profiles are outside these services. Any additional work must be agreed before it is performed.
02
Business Eligibility
Setup, combined and iGaming applications are reviewed before we accept an order or request payment. Provide your actual business model, location and website. Our assessment does not guarantee approval by Google.
Google generally requires in-person customer contact during stated business hours, subject to its published exceptions. Online-only businesses are not eligible. Other restrictions may apply to regulated businesses, service areas and locations. An iGaming service enquiry does not establish that the business qualifies for a profile.
We do not create fabricated addresses or bypass eligibility rules. We may decline a request that cannot be completed using accurate information and an authorized process.
03
Setup and Verification
Submit your business name, address and contact details through the relevant application. For setup and combined orders, provide the requested category and business information as well. We review the application and respond within 24 hours.
If we accept the setup order, we send payment instructions, handle claiming and setup ourselves, and hand over full ownership access when complete. Google selects the available verification process. If Google requires business-owner information or participation, you must reasonably cooperate. We cannot bypass Google’s verification or security requirements.
04
Payment and Project Start
Setup, Combined and iGaming
Apply first. We request payment only after the business is reviewed and the setup order is accepted. The setup delivery period begins after approval and confirmed payment.
Optimization
Submit the active profile, target keyword and target country, city or state, and complete online payment. We contact you within 24 hours after receiving your details and payment. The one-month work period starts after administrator access is granted.
Payment methods available for your order are shown in its checkout or payment instructions. iGaming setup payments use NOWPayments cryptocurrency only and are not processed through Stripe.
Any applicable processing charges are disclosed before payment. Cryptocurrency amounts and supported assets or networks follow the payment provider’s quote. Check the instructions before sending funds. The packages are one-time purchases and do not automatically renew monthly.
We confirm the agreed service and required information before work begins. Incomplete information or missing access can prevent progress; any proposed change to the agreed scope or timing must be discussed with you.
05
14-Day Setup Delivery and Refund
Setup Within 14 Days or a Full Service-Price Refund
For an accepted setup, combined or iGaming setup order, setup must be completed within 14 calendar days after approval and confirmed payment. If setup fails within that period, we refund the full price paid for that service.
Refund Amounts
Setup: $249. Combined: the full $399 package price if its setup fails. iGaming setup: $299. This is a refund of the purchased service price.
Refund Processing
Refund processing takes approximately 5–10 working days. Contact us with the order reference if setup is not completed within the 14-day period.
This setup commitment is separate from optimization performance and does not promise rankings, traffic, leads or sales. A delay notice or a reference to Google’s systems does not, by itself, remove the stated refund commitment.
06
60-Day Replacement Period
Delivered setup profiles include a 60-day replacement period beginning on the ownership handover date. This applies to the setup portion of setup, combined and iGaming setup orders; it is not a guarantee of optimization results.
If an issue arises during that period, contact us with your order reference, profile link and a description of the issue. We review whether it falls within the replacement coverage agreed for your order and explain the applicable next step. Keep the handover confirmation so the start date is clear.
Replacement work must still use truthful business information and follow Google’s applicable policies. This period does not promise permanent profile visibility or override Google’s enforcement decisions.
07
Client Responsibilities
You must be the business owner or have authority to request the service and authorize profile management. Provide accurate information, including the business name, address or genuine service area, website, phone number, category, hours and supporting details.
Tell us promptly about relevant changes to your business. Do not ask us to misrepresent a location, claim a profile without authorization, fabricate reviews or bypass platform restrictions. Provide lawful content you are entitled to use.
Keep your own Google account secure. Grant the role needed for the work through Google’s access controls. Do not send passwords, payment card details or verification codes through an application or general enquiry form.
08
Google Policies and Ranking Limits
Google controls profile eligibility, verification, available features, enforcement and search visibility. We are an independent third-party provider, not Google, Google Support or a Google-affiliated company.
We do not guarantee a particular Google Maps position, a #1 ranking, traffic, leads, sales, review volume, permanent visibility or continued approval. Optimization is work on the agreed profile information and presentation; its results depend on factors beyond our control.
The optimization service concludes with a report covering the work and available performance data. Platform decisions do not remove the setup refund commitment in Section 5 or any mandatory legal rights.
09
Cancellation and Refund Requests
If you want to cancel, contact us promptly and include your order reference. We review the service purchased, payment status and work already performed and explain the applicable outcome. These terms do not promise a separate unconditional cancellation refund.
The optimization fee is non-refundable, subject to any refund or remedy required by applicable law. For the combined package, optimization work is non-refundable after successful setup and administrator access, subject to those rights.
The full service-price refund for setup failure within the 14-day period remains as stated in Section 5, including the full $399 combined package refund when setup fails. Cancellation wording does not reduce that commitment.
10
Ownership, Access and Handover
You retain ownership or co-ownership of your Business Profile throughout our involvement. We manage a profile only with your express authorization and do not hold your business profile as security for continued service.
Completed setup includes full ownership handover. During optimization, you retain ownership and grant the access needed for the agreed work. You decide whether we have a management role after the service ends.
You may ask us to end management access. We remove our permissions and enable you to regain exclusive control within seven business days of your notice, in line with Google’s third-party policy. Any payment or refund question is handled separately from your ownership rights.
11
Service Limits and Legal Rights
Our service covers the work described for the accepted order. It does not include unrelated legal, licensing or regulatory advice, or commercial results that have not been expressly agreed.
Nothing in these terms excludes, restricts or replaces a right, guarantee or remedy that applicable law does not allow us to exclude. References to non-refundable work, platform limitations or replacement coverage are subject to those mandatory rights.
If you believe the service has not met the agreed terms, contact us with the order details and the remedy you are requesting. We will review the concern. Contacting us does not prevent you from using a complaint process or legal remedy available to you.
12
Contact and Support
For service, payment, refund, replacement or access questions, contact GBP OPTIMIZATION SERVICES, trading as Google My Business Service, in Kuala Lumpur, Malaysia. Include the relevant order reference and profile link when available.
13
Agreement and Updates
Before purchasing, read these terms and the description of the selected service. By placing and paying for an accepted order, you agree to the applicable terms and confirm that you are authorized to request the work. A general enquiry or an unaccepted setup application is not a paid service order.
The terms communicated or published for your order at the time of purchase apply to that order. Later website updates do not automatically change an existing order or reduce its agreed commitments. We may update terms for future orders when our services or requirements change.
If you need clarification or do not agree, contact us before purchasing. Keep the order confirmation and the applicable terms for your records.
Questions About These Terms?
Ask our team before payment if you need help understanding the service, delivery commitment or ownership process.